Healthcare + AI: AI is Coming for the Pharmacy, Talkdesk’s AI Boosting Healthcare Customer Experience, AI is Increasingly Taking the Wheel in Healthcare Decisions

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• AI is Coming for the Pharmacy

• Talkdesk’s AI Boosting Healthcare Customer Experience

• ClosedLoop Takes the Crown in Health AI Satisfaction

• AI is Increasingly Taking the Wheel in Healthcare Decisions

• AI Offers Promise of Better Skin Health

  AI is Coming for the Pharmacy

AI is transforming healthcare from the inside out, and pharmacies are no exception. The integration of AI tools in pharmacy operations is shaping a new era in how medications are managed, dispensed, and monitored. As these technologies evolve, they promise to enhance efficiency, accuracy, and patient safety outcomes in health systems globally.

By the Numbers:

- AI in healthcare is expected to grow at a 41.5% CAGR from 2021 to 2028.

- The pharmacy automation market could reach $7.2 billion by 2025.

- Over 70% of health system executives plan to invest in AI tools in the next three years.

What They're Saying: “We’re seeing AI used mostly in the administrative and operational areas in health system pharmacies. Generating communication, assisting with the prior authorization process and analyzing data to find and implement efficiencies in operations are all ways pharmacies are saving time using AI. In addition, predictive analytics for inventory management and medication demand forecasting are becoming more common, further optimizing operational workflows. We are seeing slower adoption in the clinical areas, but augmenting practice with AI in clinical areas is the most anticipated opportunity for pharmacy practice. Currently, AI scribes for patient visits are becoming more common, but pharmacists are exploring ways to improve order verification, medication alerts and chart reviews using AI tools.” - says Gina Luchen, director of digital health and data at ASHP

Why It Matters: AI's integration into pharmacy practices isn't just about convenience—it's crucial for handling the increasing complexity of healthcare today.

What's Next: Expect to see more partnerships between AI developers and healthcare providers to create tailored solutions for pharmacies. These collaborations could lead to smarter inventory management and personalized patient care programs. Read More

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Talkdesk’s AI Boosting Healthcare Customer Experience

Talkdesk is shaking up the healthcare customer experience with its AI-powered solutions. The global leader in customer experience technology is lending a hand to healthcare organizations, helping them improve interactions with patients and members. This move is set to streamline processes and elevate service quality, particularly in a sector that's always in need of innovation.

By the Numbers:

- Over 1,800 companies globally are using Talkdesk AI solutions.

- 75% of patients surveyed prefer AI tools that enhance personal interactions over those replacing human contact.

- Healthcare organizations report a 40% increase in operational efficiency when using AI-driven CX technology.

Why It Matters: AI in healthcare isn't just about diagnostics anymore—it's also about creating a seamless and efficient patient experience. Talkdesk's tech aims to do just that, potentially transforming how healthcare services are delivered.

What's Next: Healthcare providers integrating Talkdesk's AI solutions can expect a significant enhancement in their customer service operations. The company plans to expand its technology's capabilities to meet the ever-evolving needs of the healthcare industry. Read More

ClosedLoop Takes the Crown in Health AI Satisfaction

ClosedLoop is making waves in the health AI sector by clinching the top spot in client satisfaction, according to a recent KLAS report. The report highlights how healthcare orgs are turning to AI to streamline operations and improve patient care. Vendors like N1 Health, Epic, and Oracle Health also feature prominently, but ClosedLoop's customer-first approach sets it apart.

By the Numbers:

- ClosedLoop scored highest in client satisfaction among health AI vendors.

- The survey included responses from over 300 healthcare providers.

- 82% of ClosedLoop's clients praised its ability to deliver measurable results.

Why It Matters: AI is fundamentally transforming healthcare, offering data-driven solutions to long-standing challenges, from reducing operational costs to enhancing patient outcomes.

What's Next: As the demand for AI in healthcare grows, more vendors are expected to prioritize client satisfaction and measurable results. Read More

AI is Increasingly Taking the Wheel in Healthcare Decisions

More and more, AI is stepping into the day-to-day activities of healthcare delivering, leading to new questions about its role in life-and-death decisions. The blend of tech and healthcare isn't new, but AI's increasing influence is drawing attention. Stakeholders across the board are examining how AI might change the game.

By the Numbers:

- 70% of healthcare organizations plan to adopt AI systems in the next few years.

- AI could save the industry up to $150 billion annually by 2026.

- Over 50% of healthcare professionals believe AI will improve patient outcomes.

What They're Saying: "These tools help us get through the massive amounts of unstructured paperwork and data we have that insurance companies are trying to go through to figure out if this is an appropriate authorization. And, so I think hopefully if we use these tools in the optimal ethical way to do the right thing for the patient, we all win. What I fear, though, is that if a payer or a health system is trying to use these tools to sort of win a battle, what we end up in is much more of an AI arms race, where, frankly, nobody really wins. And so I think these tools have the opportunity for us to get authorizations more timely." - Dr. Nishit Patel, Vice President and Chief Medical Informatics Officer at Tampa General Hospital

Why It Matters: As AI takes on bigger roles, the balance between human judgment and machine efficiency becomes critical.

What's Next: Expect a surge in AI research focused on ethical decision-making frameworks. Healthcare policies and regulations will need to evolve to keep pace with AI advancements. Read More

AI Offers Promise of Better Skin Health

Perfect Corp. is making waves in the skincare industry with its AI-powered skin analysis tool. The company wowed attendees at Expo 2025 Osaka, showcasing technology that scans and assesses skin health in seconds.

By the Numbers:

- 100% accuracy claimed in identifying skin issues.

- 5 seconds to complete a skin analysis.

- Instantly evaluates 14 major skin concerns, including wrinkles, pores, texture, and hydration, offering a comprehensive real-time skin evaluation.

- Uses AI-driven insights to estimate the skin’s age.

Why It Matters: AI technology is revolutionizing personal skincare by offering precise diagnostics and personalized treatment plans. Read More